This document was last updated on May 19, 2016.


Twin Creeks Log Home Supply is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing Twin Creeks Log Home Supply/, you acknowledge and fully understand Twin Creeks Log Home Supply’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.


This Web site contains links to other sites that are not owned or controlled by Twin Creeks Log Home Supply. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site.


Twin Creeks Log Home Supply collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies.

a. Web Server Logs.

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include your Internet protocol address, browser type, date/time stamp, ISP, referring/exit pages, page click data, and geographic location. We do not link this automatically-collected data to personally identifiable information. We use a third-party tracking service called Google Analytics that uses log files to track non-personally identifiable information about visitors to our site in the aggregate.

b. Use of Cookies

Twin Creeks Log Home Supply uses cookies to personalize and enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies, you may still use our site, but your will not be able to check out with our shopping cart.

c. User Supplied Personal Information

When you register to purchase products, we will request some personal information such as name, address, email, telephone number, and other relevant financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider.


We take the security of your information very seriously. Our website uses dedicated Secure Sockets Layer (SSL) encryption technology to guard your information. Once we receive your transaction, we closely guard your information and delete it soon after your order is filled. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We provide you with the means to ensure that personally identifiable information in your web account is correct and current. Your account is password protected for your security. We urge you to keep your password in a safe place and not to divulge it to anyone. Remember to sign out of your account and close your browser when you complete your shopping to ensure that others cannot access your account. If you believe your password or account information has been compromised, please notify us or change your information online. You should immediately notify your credit card provider should you discover an unauthorized use of your card. We will never ask for your password in an unsolicited phone call or e-mail.

We do not sell or distribute any of your personally identifiable information to third parties. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

We do not accept orders by email. We will gladly accept orders online, by phone at 800-299-8981, or by fax at 423-477-0739. Our Customer Service hours are Monday through Friday, 8:00 A.M. to 5:00 P.M., EST.


Twin Creeks Log Home Supply has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.


If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at or send your comments to:

Twin Creeks Log Home Supply
Attention: Website Administrator
17 Business Way
Gray, TN 37615

Twin Creeks Log Home Supply will use reasonable efforts to promptly respond and resolve any problem or question.