Order Status

To find the status of your order

Log in to your account

After you log in, click My Orders. You can view the details of your orders, including:

  • Your order number
  • The date your order was placed
  • The number of items in your order
  • If your order has been shipped
  • When your order was shipped
  • Returns status

If you don’t have an account:

  • Call 1-800-299-8981 and a customer service representative can tell you the status of your order, 8 a.m. to 5 p.m., Monday through Friday.
  • To follow the status of future orders, Create an account.

Our customer service representatives are available Monday through Friday from 8 a.m. to 5 p.m. ET.

Phone 1-800-299-8981
Fax 1-423-477-0739